FAQ

Ordering online from andeovrag is easy! When viewing an item, simply select your size and quantity needed and then click ‘Add to Cart’. You can review the items in your Cart at any time by clicking on the ‘Cart’ icon in the top right corner of every page. Once you have reviewed the items in your shopping cart, you can either continue shopping or continue to checkout and place your order.

Once you have your selected items in your Cart, simply click the ‘Checkout’ button. You will then be prompted to either sign in toyour account, or enter contact details. Next, choose your preferred shipping method and enter any discount codes or credit vouchers that you may want to use. Finally, you will be directed to complete payment. A confirmation email will be sent to your registered email address containing the contents of your order!

Please allow up to 2 hours for your confirmation email to be receivedin your registered email address inbox. We recommend checking yourJunk/Spam mail folder as well.

If you do not receive a confirmationemail within this time frame, simply  contact our Customer Care team.

If an error message keeps occurring in your checkout process, more often than not there is a credit card problem, or a defect with the billing or shipping address you are trying to use. To fix this error, try re-formatting the names and addresses in your billing or shipping information. You can also try shopping from a new browser or using a different payment method such as PayPal.

If the error message keeps re-occurring, please contact our Customer Care team.

After you place your order on andeovrag.com, a confirmation email will be sent to your email address once it has been processed. If you do not receive a confirmation email within 24 hours, please contact our Customer Care team.

Please contact the team quickly if you have a request – this may not be possible to change. Please double check your items and address details to ensure the correct details are confirmed at checkout.

We have an international team servicing all regions. Once we have received your initial email we will respond within 1 business day, during the office hours of Monday - Friday, 9am - 5pm CET.

Please note we respond to all emails in chronological order, so please refrain from emailing twice as this will push your query to the back of the queue. 

We have a comprehensive size guide for you to follow, but if you have specific questions about an item that are not already mentioned in the details section on each product please contact our Customer Care team.